Free Shipping
We offer free shipping on all orders. You pay no shipping fees—ever.
Processing Time
Orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Timeframes
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United States: typically 1–9 business days after dispatch
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking updates may take up to 24–48 hours to appear.
Customs, Duties & Taxes
Shipping is free, but import duties, taxes, or customs fees (if applicable in your country) are not included and may be charged by local authorities. These charges, if any, are the customer’s responsibility.
Address Accuracy & Undeliverable Packages
Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, we will contact you to arrange a reshipment at no extra shipping cost.
Split Shipments
To get items to you faster, we may ship your order in multiple parcels at no additional cost.
Lost or Severely Delayed Parcels
If your package appears lost or delayed beyond the expected timeframe, contact us at support@habokebackdrop.com. We will open a carrier investigation and assist with a free replacement or other appropriate solution in line with our policies.
Returns & Exchanges
Outbound shipping to you is always free. Return/Exchange eligibility and any return-shipping arrangements are handled under our Refund Policy. For assistance, email support@habokebackdrop.com with your order number.